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AI Chatbot Developer

Hartford, CT
Contract
Posted 4 days ago
Mid-Senior level
On-site
AIMLEngineering and Information TechnologyInformation Services

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Job Description

Job Summary (Conversational AI Chatbot Developer – Hartford, CT)

  • Design and develop conversational AI chatbots to improve user experience for health insurance inquiries.
  • Implement conversational dialogs and flows using AI/NLP technologies.
  • Integrate chatbot solutions with external APIs, cloud functions, and other systems.
  • Apply clean coding practices and collaborate with UI/UX designers and backend teams.
  • Troubleshoot, debug, and deploy chatbots across various channels (voice/chat).
  • Use machine learning techniques to enhance chatbot user effectiveness.
  • Continuously learn and apply emerging technologies and analytics.
  • Tune and enhance Speech to Text models for improved performance.
  • Collaborate in Agile/DevOps teams for end-to-end software development and deployment.
  • Maintain and improve intent recognition through curation of training datasets.
  • Support business development by leveraging technical expertise in chatbot development.

Required Experience & Skills

  • 5+ years in software delivery.
  • 3+ years in chatbot development (IBM Watson Assistant, Google Dialogflow, LivePerson, Amazon Lex, Kore.ai, etc.).
  • 3+ years in training data curation and intent recognition.
  • 3+ years applying NLP and Conversational AI best practices.
  • 1+ year experience with CICD, Git, unit-testing, and source code management.
  • 1+ year of cloud development and deployment experience.
  • 1+ year working in Agile/DevOps environments.

Preferred Skills

  • Experience with watsonx Assistant and watsonx Orchestrate.
  • Backend development experience (Java, node.js).
  • Proficiency in Python, Java, JavaScript/Typescript.
  • Familiarity with IBM Voice Gateway, IBM Discovery.
  • Knowledge of automated speech recognition and SSML tagging for TTS.
  • Former healthcare industry experience is a strong plus.
  • Local candidates to Hartford, CT preferred.
Source: LinkedIn
41 applicants

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